This bank will take your money as if it belongs to them without any concent and zero customer care

No this is inaccurate,as this is just another "nice words reply" from standard bank as i have been getting for the past 3 weeks but litteraly no actual help.I have been on the phone for last hour for assistance but just getting put from one department to the next and everyone just saying they cant reverse the ********l debit order I must phone the next department.
Seems standard bank is all about nice words but no action or help.
Over R2000 was deducted ********ly from my account ,that std bank managed easily,but to get it reversed as they had NO AUTHORITY FOR THIS AND IT HAS ALREADY BEEN PAID FOR YOU abselutely no one can do.This is the worst service I have ever received from any kind off business

So that they can tell me as they did last hour "you have to phone on monday again as we cannot assist you on weekends" THAT HELPS ME WITH NOTHING.you ********ly took an unauthorized R2000 payment from my bank account wuthout any concent on a random date (23 june 2023) with no permission or concent plus this same debit order has ALREADY BEEN PAID FOR and now every department i phone says they can only help on Monday.your technical error is now my problem and causing my family to suffer as you *******y wjthout anybwarning or concent took my last money from my account wich was for personal use for my children as i only get paid on the last day of the month,so your team just randomly decided to ***** my money and now your team says "please phone again on Monday",
How is this even allowed??????
Standard bank has zero customer service and zero care for their customers and zero concent to their customer promises.
This was a small matter tonresolve starting on the 19th of June and have now esculated into a huge ********l matter due to zero customer service.

Its now 9:14am 24June 2023.Awaiting your call and response to solve this matter and reverse the debit order asap.

10:34am 24 June.
Still no call back,no feedback,no respince,no update,no reversal of the money you took without concent ********ly.
How ling should your customers wait and suffer due to YOUR TECHNICAL ERRORS???

Lets get it clear and be honest and stop this *****nse of "nice word replys",as I know how this gies as ive been dealing with this since the 19th already.
Your team will not contact me today and there will be nothing solved today and come monday they just gonna say from the start we are working on the matter and the whole process will start over again and in the meanwhile i am the one to pay the price and suffer due to your incompatence.
Kindly be advised that i have made an appointment at the lawfirm with my legal department for Monday morning as I will then now esculate this into a legal matter after i am clearly not getting anybassistnace whatsoever from standard bank.

This exact responce has been sended to me since the 19th of June.This does not mean anything,I know this by now out of experience from your previous responces via email.
The relevant departments thats supposed to assist in the ********l debit order is not even working today,yet you say they working around the clock,
Perhaps an honest responce would have helped but even that was to much to ask for.
So now while your departments is at home enjoying a nice weekend forgetting about any redflag complaints,me and family has to suffer your errors untill who knows when and as we now have nothing to buy food for the week as you took our money just because you felt like it without any authority or approval.
Be advised that standard bank is not above the law and I as a customer have my rights.
This is going no where and just as your email is helping of no sort therefore you left me no choise other than to take this matter into a legal perspective as mentioned before.
Enjoy your weekend.atleast you still can as its not your problem when you do as you please with your customers personal money.its the customer that suffers the consequences.and you just sit back,send a short little nice word responce that has no meaning or power,and get on with your day.

As suspected.
26 June 09:10am,STILL NOBRESPONCE OR CALL OR ANYBSORT OF CONTACT FROM YOUR TEAM.
STILL ZERO CUSTOMER CARE.ONLY IN BUSINESS WHEN YOU RANDOMLY WITHOUT ANY CONCENT OR AUTHORITY FROM YOUR CUSTOMER DEBIT THEIR PERSONAL ACCOUNT ANY DAY YOU LIKE ANY AMOUNT YOU PLEASE WITHOUT ANY CONFIRMATION FROM CUSTOMER.
YOU DELIBERATELY DEBITED MY ACCOUNTVWITH OVER R2000 (TAKING DOUBLE PAYMENT AS YOU PLEASE AS THIS SPECIFIC ACCOUNT HAS BEEN PAID FOR ALREADY) AND YOU EXPECT ME TO WAIT PAYTIENTLY FOR YOUR FEED BACKBAFTER HOW DAYS PASSED ALREADY,THIS AFTER I HAVE BEEN ON THIS ISSUES AND YOUR ERRORS ON EMAIL AS FROM THE 19TH OF JUNE ALREADY??????
MAYBE STOP MAKING TECHNICAL ERRORS,STOP TAKING MONEY FROM PERSONAL ACCOUNTS WITHOUT PERMISSION,AND FOCUS ON DELIVERING CUSTOMER SERVICE AT LEAST.
I WANT MY MONEY BACK TODAY,AS TYPING,ALREADY CONSULTING WITH MY TEAM TO TAKE THIS MATTER FURTHER.

So seriously......maybe by now you will understand the reason for my actions.....you phoned me this morning before 10:00am,asked to explain all my concerns and issues,i did so,you agreed that errors has been made from the std bank team side and you will follow up on this and give me a call back again between 12:00 and 13:00,its now 15:25,still abselutely nothing-no call no nothing from Std banks side.
I just received an email-only stating that my query has been solved-yip,its ofcourse a no reply email as suspected,THIS EXACT EMAIL I RECEIVED ON FRIDAY 23 JUNE,THAT SAME NIGHT YOU DEBITED MY ACCOUNT WITH OVER R2000!!!!?????
SO NOTHING WAS RESOLVED AND YOU MADE IT WORST AFTER THAT EMAIL BY TAKING MY MONEY WITHOUT ANY PERMISSION OR CONCENT OR REASON,NOW YOU SENDING MY THAT SAME EMAIL AGAIN!-BUT MY MONEY IS NOT BACK INTO MY ACCOUNT,AND I HAVE NO IDEA WHAT YOU ARE REFERRING TO AS SOLVED,WHAT?DID YOU REFUND THE 6MONTHS INTERREST YOU HAD NO RIGHT TO DOUBLE ADD,?DID YOU CORRECT MY NEXT DATE OF PAYMENT WICH SHOULD BE END OF JULY?DID YOU REFUND ME MY R2024 THAT YOU ********LY TOOK FROM MY ACC AS YOU PLEASED????
NONE OF THE ABOVE I SUPPOSE AS NO ONE PHONED ME TO GET THE DATES FOR WHEN THE DEBIT ORDER SHOULD GO THREW END OF JULY,NO ONE PHONED ME TO SAY NOR IS IT REFLECTING THAT YOU REFUNDED THE 6MONTHS INTERREST YOU DOUBLE ADDED,AND MY R2024 IS NOT IN MY ACCOUNT,SO BASICLY FROM WHAT IS CLEAR AND VISIBLE,NOTHING IS SOLVED AND YOU STILL HAVE ALL MY PERSONAL MONEY WICH YOU HAD NO RIGHT TO TAKE AND NO ONE CALLED ME YET!!!!!!!!!!!!!
HOW LONG WILL YOU LET THIS GO ON??????HOW LONG WILL YOU JUST IGNORE YOUR CUSTOMERS AND GIVE ABSELUTYLY ZERO CUSTOMER SERVICE AND MOST DEFINITELY NO CUSTOMER CARE.
THIS STARTED ON 19 JUNE.ITS NOW 26 JUNE ALREADY WITH NO RESULTS OR HELP.
YOU MADE IT WORST AND DEBITED MY ACCOUNT WITHOUT ANY AUTHORITY ON 23 JUNE,ITS NOW 26JUNE AND YOU STILL DID NOT REFUND ME MY MONEY.
THIS IS ABSURD,ITS ********L AND *******.you have a policy that you are supposed comply to but clearly you dont give any concent to your policies.and with this kind of service you expect customers to be patient,and to not go viral or take legal actions?????you expect to much and care to little!!!!
I want my money back and my faulty accounts sorted and done with today!!!!!!

Wow...how insane is this....standard bank is realy tempting and pushingbway over limits now........you actualy refunded me my R2024 that you debited onn23 june without any authority,i suppose i should say thank you.BUT GUESS WHAT,THIS SECOND IT CAME IN MY ACCOUNT YOU DEBITED AGAIN just over R1400....WHAT THE HELL......WHAT IS WRING WITH STANDARD BANK.....YOU ARE DELIBERATELY JUST DEBITING AND DEBITING AND DEBITING MY PERSONAL ACCOUNT WITHOU ANY ANY AUTHORITY,I LITTERALY HAD TO FIGHT 3 DAYS TO GET BACK MY R2024 THAT BASICLY STOLE OUT OF MY ACCOUNT AND NOW THE SECIND YOU REVERSE IT YOU JUST TAKE AGAIN OVER R1400 FOR ANOTHER ACCOUNT WICH IS AS THE PREVIOUS ONE ALREADY BEEN PAID FOR.WHAT IS WRING WITH YOU PEOPLE.
STOP DEBITING MY ACCOUNT FOR NO REASON WITHOUT ANY UATHORITY OR PERMISSION OR CONCENT OR REASON....
GIVE ME MY MONEY BACK SO THAT I CAN CLOSE ALL MY ACCOUNT AND JOIN ANOTHER BANK AS THIS SERVICE IS ABSELUTELY INSANE

Oh my word and now get the exact word for word responce as I got on my very 1st review message from you....litteraly starting this whole issue from the start again.This is just insane....no words to this

Would like to expect your call before 10:00am today atleast as you CAN NOT EXPECT ME TO BE PATIENT AGAIN AFTER IT TOOK HOW MANY MESSAGES CALLS AND EMAILS TO GET MY R2024 BACK,AND THEN THE SECOND YOU GIVE IT BACK YOU DEBIT IMMEDIATLY AGAIN R1400 AGAIN FOR AN ACCOUNT ALREADY PAID AND AGAIN WITH A DEBIT ORDER WICH YOU HAD NO CONCENT OR ANY PERMISSION FOR.I WANT MY MONEY BACK,TODAY!!!!!!!!!!

Ghank you to the Hello Peter Std team,this is untill now litteraly the only person assisting and helping us with our problem and concerns,abselutely no one else from the standard tems is helping,no calls or emails or responces or anything from anyone from standard bank EXCEPT for the lady from the hello peter team.so thank you to you for your help,it is highly appreciated.awaiting your call and feedback by tomorrow as discussed via phonecall.Thankyou.

And yet,here we still are.
06/07,still waiting for results and corrections on standard banks mistakes.
-concern 1=have ********l debits reversed-done and problem solved.
-concern 2=update and confirm that debit orders are activated for 31 July,-still no confirmation and still waiting
-concern 3-write back 12 months of ********l interrest charges on all my accounts that were charged over 12months BUT ALREADY BEE PAID FOR-still waiting still not written back and still no responce from standard bank.

How long does one needto fight and and ask for YOU TO FIX YOUR MISTAKES,OR ARE YOU JUST CONVENIENTLY KEEPING QUIET WITH THE HOPES THAT I WILL FORGET AND THEN YOU WILL GET AWAY WITH *****ING ALMOST 20K WITH DOUBLE INTERREST CHARGES ON MY ACCOUNTS,FIX THIS NOW,TODAY,IMMEDIATLY

Cant understand how long this lack of service can continue-its beyond dissapointing and totaly unexceptable.
Today,10 July ,still waiting since 12 June to get your mistakes fixed.Litteraly a month now.
I advised with my lawfirm and when you responded on some of my queries I asked my lawfirm to wait before taking action as it seemed that Standard bank is finaly attending to my concerns-THIS WAS A MISTAKE AS UNTILL NOW EVERYTHING IS NOT SOLVED YET.
query 1:reverse all the unauthorized debit orders that Std bank took from my account-DONE AND SOLVED
QUERY 2:Correct my debit orders dates to 31 July (last day of the month)-STILL WAITING FOR CONFIRMATION THAT THIS HAS BEEN DONE
QUERY 3:Have standard bank reverse 12months of unauthorized,,*******,and double charges of interrest and charges that Standard bank charged to x3 of my accounts over a period of 12 months,STILL NOT DONE,STILL NO FEEDBACK,STILL NOT SOLVED,its more than R10thousand rand THAT STANDARD BANK CHARGED TO MY ACCOUNTS *******Y AS IT WAS ALL PAID FOR ALREADY,STANDARD BANK IS *****ING MY MONEY,AND AFTER 2MONTHS OF STRUGGLE IM STILL NOT ASSISTED.
IT SEEMS THERES ONLY ONE WAY TO GET THIS SOLVED AND THAT IS WITH THE HELP OF MY LEGAL TEAM !!!!!!

11 July
Still no one has contacted us.
No email,no phonecall no nothing.
No confirmation that our debit order dates has been corrected to last day of the moth and no confirmation that the double overcharged interrest has been written back !!!!!!!!!!!
Started 12 June to get this sorted out.Now 11 July.Still struggling.ZERO CUSTOMER CARE OR SERVICE.

And here we still are,19 July,AND STILL NO RESPONSE FROM STANDARD BANK.
we are now ongoing with this since 12 June,standard bank added 12months off interrest and charges to all my accounts ********ly as this has been paid for in a lump sum by our insurance,this very same mistake Std bank did to our accounts in 2022 aswell,and with no issues they corrected it within in a week,NOW THEY MADE THE VERY SAME MISTAKE AND REFUSES TO CORRECT IT BY WRITING BACK THE INTERREST THEY DOUBLE CHARGED,ITS MORE THAN R20THOUSAND THEY ARE BASICLY *****EING FROM US AS THEY CHARGED IT TO OUR ACCOUNT BUT IT WAS ALREADY PAID FOR.now they charge it twice with no right and refuse to correct it.We even underlined this for them in their own contract but still they refuse to correct there errors.
We are coming to the conclusion that it was not an error and that std are just *****ing our money on purpose.I advised with a legal team and the legal team suggests we hand over all correspondence about this issue over to an attorney as std bank are being ********l and charging us interrest and charges worth r20thousand without any rights.and simply ignoring our emails,messages and phonecalls,they are now taking our money with zero concerns and just charging as they want to.this is breach of contract from std bank and ********l charges wich needs to end NOW.
When will std bank STOP *****ing our money,refund the charges they had no right to double charge and start giving customer service?????it seems at this point if you have any problems with this bank,appoint a lawyer because std bank team will not correct their mistakes,almost 2months that we are trying to get our accounts corrected.

20 July.Still abselute no attemp from Standard bank to solve this matter and write back the amount of thousands of rands of interrest and charges they double charged to my accounts with zero authority.
Since this matter has been ongoing now since 12June and getting no results,I advised with my legal ream yesterday.As with everything I need funds to pay the lawfirm to take this on and therefore I have no choise than to wait till month end to be able to pay the legal team for there services,but,as I was already informed by the lawfirm,it will definitely not be waisted money....infact........SO,this will now be up to Standard bank to contact me and send me statements to show that they actualy did their work and wrote back all the incorrected errors of double charges they added to my accounts over 12months wich was already paid for,the 12 months interrest and charges was paid by my insurance as a lump sum on all accounts and the accounts was supposed to remain dominent but instead std bank double charged the interrest every month,Std bank now has the oppertunity to write back all these incorrect double charges by latest 25 July OR I WILL CONTINUE TAKING ACTION AND TAKE THIS MATTER TO COURT AS MY LEGAL TEAM ADVISED ME TO DO.Patiently awaiting for std responce!!!!
Warm Regards.

Since Hello Peter asked for an update,here I am updating.
STILL NO CUSTOMER SERVICE.
STILL NO CUSTOMER CARE.
STILL NO FEEDBACK OR RESPONCE.
STILL NO REFUND OF MY MONEY TAKEN BY THE BANK.

HELLO PETER TEAM CALLED ME ON 20TH JULY TO GET FULL STORY,BUT THATS IT,STILL ABSELUTELY NOTHING FROM STANDARD BANK.INFACT THEY EVEN ADDED MORE INTERREST AND CHARGES ON ALL MY ACCOUNTS AGAIN....12 MONTHS OF INTERREST AND CHARGES THEY CHARGED DOUBLE TO ME ACCOUNT *******Y.ITS VERY CLEAR THAT THIS BANK IS EAGER TO GET THEIR FINGERS IN YOUR POCKETS BY CHARGING WRONGFULL CHARGES AND JUST TAKE AND TAKE YOUR MONEY AND DISSAPEAR WHEN YOU WANT IT BACK.THIS BANK WILL GET YOU BANKRUPTED DUE TO ********L INTERRESTS AND CHARGES THAT YOU PAID FOR ALREADY,THEN WILL JUST TAKE MORE AND MORE AND MORE.WORST BANK EVER!!!!!!!!!

And still.....25July.......STILL ABSELUTELY NOTHING.no phonecall,no results,no reply,no feedback,simply just nothing still from Standard bank.
Its a circus not a bank.
A circus that takes their clients money and refuses to give it back.
Atleast now its month end in a few days,so I can hand this bizarreness over to my legal team.Coz clearly Standard bank doesnt give a damn and they think they are above the law and think they have the right to just take and take and take money from their clients without any concequences.WORST BANK EVER.

Oh please get real.your pathetic replies of we sincerely appologies for inconvenience caused we will follow up on the matter IS PATHETIC AS THIS IS ALL THAT WE HAVE BEEN GETTING SINCE 12 JUNE ALREADY.STOP SENDING USELESS REPLIES AND RETURN MY MONEY YOU ARE TAKING WITHOUT ANY PERMISSION INSTEAD.

Since nothing happened as off yet since 12 June,nothing but back and forth phonecalls and emails but still nothing is resolved as every phonecall if from a different person and I have to explain the entire concern again just to hear- "i will come back to you,untill a few days later and I have to explain to the next person,.its now clear that Standard bank is not attending to this and litteraly s****ing for any and all excuses to not write back my money they had no right to charge,I WILL BE HANDING THIS ISSUE OVER TO THE OMBIDSMAN TODAY FOR ASSISTANCE INSTEAD.