wR
warda R

1 reviews | Active since Jul 2014

12 May 2015, 11:59

This bank's still *****ING MONEY out of my account

Almost almost four years of problems with this bank, money is still being ****** out of my account by the bank for my sister's credit card debt. This after the problem has been 'resolved' on numerous occasions. I have spent many hours and lots of my call time trying to tell these people that they have the wrong person but to no avail. The bank has established that my sister's credit card has been placed under my banking profile as we have very similar ID numbers. THEY HAVE ADMITTED THIS TO ME!!!! But I think that they don't care you they get the money for this debt from as long as they get paid. I'm truly sick of this pathetic bank. I am now forced to lay a ******** charge against the bank. on two or three occasions my money was returned but the very next month, money is then taken out of my account for my sister's debt. The fact that my money is returned every time is admission from the bank that they are in the wrong and that the problem lies with them. it makes me sick to my stomach every time that I have to deal with these *********** people. I hope that by posting this that people would think twice about joining this bank. they will just be sitting with problems.

0
Replies (1)
Standard Bank
Standard Bank's reply13 May 2015, 11:01
Official
Hello wardariley,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***