This Bank is Trash.

My patience has run out. Especially for a bank that’s planning to shutdown all branches and go digital, their digital doesn’t even work.

1. The app. I changed phones and tried to log into the app on my new phone, it doesn’t work. Says my details on incorrect. So I try logging in via the web, but that needs a QR code from my app that won’t log me in.

For 2 straight years my VAF account doesn’t show on the app. Every time I try to add it I get errors.

2. The Standard Bank VAF I’ve been trying to obtain my vehicle statement, I call and they say they can’t help me, I must call Nadia because the account is in arrears. Nadia doesn’t pick up the phone all week, you leave a message, nothing.

I can’t even obtain it via the app because that won’t work.

Back to problem no. 1 I called to get help with the app, after 6 irrelavant security questions, the guy attempte to help then hangs up. Doesn’t bother to call me back.

Am I expected to spend another 30min jumping over hoops, saying my ID number 3 times before I get help?

Ahhhh no ways. Not in 2023. Not even gonna bother going to the branch because they just take you to the phones anyway. Will save me my airtime but it’s not worth the trip.

3. The bank tellers won’t give me change unless I tell them what I’m going to do with it. *** is that???? Utter bull

Absolute trash of a bank. Yeses!!!