This bank is dragging their feed resolving a cash jam problem has left someone homeless

Someone very close to me deposited rent money using a standard bank ATM in Joburg CBD on the 13 July 2020. Unfortunately, the cash got stuck in the ATM but the machine released a receipt that said there was a cash jam and this person must visit the nearest branch. As the banks had just closed this person went to the Standard Bank in Auckland Park, a case was opened. They told him that the money will be credited to his landlord's account on the 22 July. Since then the money has not been credited and the landlord has been threatening to evict this individual. They are now staying with me in the hope that this will be resolved and they can go back to their residential place. No one can afford to pay rent twice in one month. Standard Bank is letting down their client in a very very big way during a pandemic by dragging their feed with this case. It might appear to them this money is nothing but it is everything to someone who is losing home security over Standard Bank's failure to service their machine and lack of capacity in resolving problems.