AMM
Ayanda Msimango Msimango.

1 reviews | Active since Oct 2022

03 May 2023, 08:58

This bank does not care about its customers.

This bank does not care about its customers. The reported me to debtor collection when they did not debit my account because they had the wrong account number. This was cause they had a glitch in the system. Did they bother themself to call me, NO I HAD TO CALL THEN. They promised to fix it and I am facing the same problem again this month

0
Replies (4)
Standard Bank
Standard Bank's reply03 May 2023, 09:05
Official
Hi Ayanda

We’re saddened to hear that this has been your experience. Please provide us with your ID number. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
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AMM
Ayanda Msimango Msimango.'s update03 May 2023, 09:10
Reviewer Update
Standard bank is very good at empty promises and it is us the consumers of your bad services that suffer.
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Standard Bank
Standard Bank's reply03 May 2023, 09:12
Official
Hi Ayanda

Thank you for the details we will get back to you.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply05 May 2023, 11:07
Official
Hi Ayanda

Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team