mD
michael D

1 reviews | Active since Feb 2013

26 Jan 2017, 10:33

Third hellopeter complaint, still no internet access to account.

<p>Take note all who read this. Standard Bank Card Division does not give a flying fish about Hellopeter reviews or scathing e-mails regarding their service. The customer, upon publishing a negative review, receives a standard reply e-mail, "Thank you for the opportunity to assist blah blah". The complaint is then handed to some faceless individual to fob you off. I have now worked my way through Brent Aspeling, Zeenath Hassen and now Lester Andrews at Self Service Support. Lester, bless him, e-mailed me on 24th January asking me to try logging onto my credit card account again and to provide screenshots of the ensuing nothingness. He further invites me to contact him, the number given? The never answered call centre number. There is nothing to make a screenshot of. The standard login page provides a window into which the sent OTP is typed. In my case the OTP does not get sent.</p> <p>I now challenge Standard Bank South Africa. Please have someone, anyone, who cares contact me on ********** 539. As an aside, standard bank are still trying to drum up more custom. Strange, given they obviously do not care about the ones they have. Do they have a Board of Directors who sometimes scan Hellopeter?</p> <p>Keith.</p>

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Replies (1)
Standard Bank
Standard Bank's reply26 Jan 2017, 14:02
Official

Good day Michael Keith

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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