Third Complaint trying to get NATIS documents from 20/8/2021

Isuzu Bakkie registered in the name of Standard Bank and needs to be changed to owner of vehicle. On 20/8/2021 the Attorney requested said documents from nqobile.khumalo at standard bank Asset Finance dept and they sent them all the documentation they requested to attend to the matter.. On 26/8/21 they send a mail to the Deceased Estate Department saying that they will assist with the insurance query. All we need is the NATIS document to confirm transfer of ownership from Standard Bank to the owner of the vehicle. It is now more than a month later and no documents in sight. I have had to log 3 complaints to get that right, maybe I will be third time lucky. (Although I had no response from Standard Bank with regards to my 2nd complaint)