Third Complaint – Standard Bank Home Loans and Standard Bank HelloPeter Team

Third Complaint – Standard Bank Home Loans and Standard Bank HelloPeter Team

My first complaint was submitted on 8 October 2026. Despite submitting two complaints and receiving promises from the Standard Bank HelloPeter Team that the matter would be followed up, I am still waiting for my IT3(b) tax certificate.

Almost two weeks have passed without a resolution. All the required information has already been provided. If further verification is required, please contact me directly to complete it.

Another bank completed the same process within one day, so I do not understand why this straightforward request is taking so long.

I simply need my IT3(b) tax certificate from Standard Bank Home Loans.

This delay is now affecting my ability to submit my tax information to SARS. The IT3(b) certificate is the only outstanding document holding up my submission, and I may need to inform SARS that the delay is due to Standard Bank's failure to provide the required document despite my repeated requests.

I expect the Standard Bank HelloPeter Team to honour its commitments and ensure this matter is resolved without further delay.

Please do not send another generic response promising a follow-up. Either provide the certificate or contact me directly to complete any outstanding verification. I expect a clear response and a definite timeframe for resolution.