Think twice before taking a product from Std Bank

I've been paying instalments since Nov 2014. On the 24 July I paid R1226.09 then I phoned Standard Bank to get the settlement amount, I was transferred to their Legal Dept who told me that the settlement amount would be R2155.20 I then paid this amount on the 28 July. On the 31 July I phoned Std Bank Legal Dept again, they confirmed that they have received all the payments and that the account is now settled. They even sent statements from 22 Dec 2014 to 23 July 2015.<br> <br> The problem started when I asked for the statement that shows the payments made on the 24 and 28 July, I was told that I must wait for 7 days to get that, including the confirmation of payment letter. Yesterday (12 Aug) I phoned Std bank Legal Dept again, I was transferred to another Legal Dept who told me that Std bank was not supposed to give me a settlement amount before talking to them