Think twice before takeing your home loan with STB

I contacted Standard bank home loans on/about 4 January2016 to increase my bond repayment, request statements as I don't receive any and to change my banking details.<br> <br> The consultant advised that he can increase my limit and that I will receive my statements in future by post as electronic statements is only send every six (6) months. He further advised me that he cannot change banking details telephonically and explained to me the procedure I have to follow to have banking details changed.<br> <br> On or about 27 January 2016 I received a SMS from Standard bank, stating that they would debit the old amount and not the increased amount from my bank account and again I did not received any statements from them.<br> <br> I contact Standard bank home loans to rectify this and put the phone down after 20.21 min. as no one answered. I then select another department and the lady promised to transfer me, but she dropped the call. I then called again and it took approximately 25 min before someone answered the phone. The duration of the call in total were 31.43 min.<br> <br> The consultant, Maduna, Vuyiswa however was very professional and helpful. But she advice that STB only issue statements every six months<br>