Think twice before applying for a home loan with Standard Bank

We have paid our home loan for 18 years now. In this period where there was no funds available, we requested the 3 month holiday. First we were informed that this takes 14 working days, where the May premium was collected, as this fell in their "take my time" period. Then confirmation was received from Deonarain, Tayyaba that the request for the debit order reversal has been received and will be processed, not a single word about the next debit order. (06.05.2020). Then confirmation from Modise, Gregory that the 3 months payment holiday has been approved, (20.05.2020). And low and behold, the premium went off our account last night. Irrespective whether you have the funds, whether you need the money for food, there are employees at this bank that cannot comply to a simple request from 16.04.2020