Think its time for the Ombudsman

Good day .<br> I have reported twice for the same complaint . First time , I got a response and someone to help resolve my issue , but this person did not actually resolve anything . <br> Second report , you acknowledged my report , but that is all . <br> I think its time to get the banking Ombudsman involved . If I do not get a satisfactory response from Standard Bank by Thursday , Then that is what I am going to do . <br> Sincerely <br> G M Cross .