Think carefully before switching to Standard Bank

I recently switched to Standard Bank Private Bank - what a huge mistake this has been, and is going to cost me so much in time to switch to someone else. The only reason I moved across was because I have taken a bond with Standard Bank. The entire process of becoming a client has been so difficult, Silly things like organising children accounts has taken a month and constant follow up - the documents sent through to me to complete had names incorrectly spelt etc - getting my spouse account set up was a terrible experience as well - you are charged for every little thing, like asking to receive sms alerts when your credit card is used - then the final straw - today - after doing online shopping, and then not responding to an SMS or call to check whether the transaction was done by me because I was in a meeting for an hour - my transactions got declined!! This is unbelievable - I now have to escalate with that provider as I used vouchers which are now seen as not valid as I used them even though the transaction was declined by Standard bank - for a R200 transaction!! I would not recommend Standard Bank to anyone - it really is just too difficult to deal with them, and if you are time-poor like me - don't do it. Customer experience is really poor - lots to change here for this organisation.