AL
Adele L
1 reviews | Active since May 2012
08 Mar 2021, 11:14
THIEVING INSTITUTION REFUSING TO ASSIST
STANDARD BANK HAS TAKEN IT UPON THEMSELVES TO UPGRADE MY ACCOUNT AND ADJUST MY BANKING FEES AND ARE NOW REFUSING TO ASSIST ME AND CHANGE MY ACCOUNT BACK. IT HAS BEEN ONE AND A HALF MONTHS AND FOUR PHONECALLS LATER WITH NO SUCCESS.
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Replies (2)
Standard Bank's replyOfficial
09 Mar 2021, 00:08 Hello Adele
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Mar 2021, 00:08
Official
Hello Adele
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
AL
Adele L's updateReviewer Update
10 Mar 2021, 18:085 incorrect call transfers when I tried to call you - a promise from the agent that I would be contacted back - 3 days later and still no call - this is the end of the road for you standard bank, I will be making a concerted effort to get to a branch and pull all 3 of my accounts from you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You disgust me! 17 years with you and this is how you treat me! Keep an eye out for all my great reviews and comments on social media
AL
Adele L's update10 Mar 2021, 18:08
Reviewer Update
5 incorrect call transfers when I tried to call you - a promise from the agent that I would be contacted back - 3 days later and still no call - this is the end of the road for you standard bank, I will be making a concerted effort to get to a branch and pull all 3 of my accounts from you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You disgust me! 17 years with you and this is how you treat me! Keep an eye out for all my great reviews and comments on social media