LR
Lilly R
1 reviews | Active since Nov 2021
03 Nov 2021, 11:11
******* & Poor service!
Unsuccessful withdrawal at the ATM due to technical difficulty as stated on the slip. Yet, the money is NOT in my account! Several consultants supposedly sent an escalation email and they will call me back. What a load of nonsense. FELICITY from transactional banking had me on hold for 40 minutes and just ended the call without an explanation. You claim to provide your customers with world class services, what a load of *******!
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Replies (2)
Standard Bank's replyOfficial
03 Nov 2021, 12:33Dear Lilly R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Nov 2021, 12:33
Official
Dear Lilly R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
LR
Lilly R's updateReviewer Update
03 Nov 2021, 15:14Thank you for addressing this as a matter of urgency. The request has been resolved and my money returned in full.
LR
Lilly R's update03 Nov 2021, 15:14
Reviewer Update
Thank you for addressing this as a matter of urgency. The request has been resolved and my money returned in full.