NB
Nadeema B

1 reviews | Active since Aug 2019

19 Sept 2019, 07:09

******* at standard bank

I don’t feel they deserve even the one star. I received a mail from my personal banker. Please not this is a lie that she wrote because I received no call to resolve this call. Nobody investigated this case as I asked them for evidence and they clearly have none. I have given them receipts showing the amount was declined and yet they are saying it was paid because their arms balance. How is it possible. My daily limit was R1000 and yet they say I received R3000. Can someone at hello peter contact me to help me please. Email below Good morning Mrs Buckton I trust you are well. On the 26th of August @ 09:37 the complaints department that I escalated your request to, contacted you according to the notes on the system and the outcome was that the matter was not ********** and the ATMs balanced. This means that no funds are to be credit into your account.

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2019, 10:42
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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NB
Nadeema B's update19 Sept 2019, 11:34
Reviewer Update
This is what you said the last time. You don’t investigate you just close the call call and come out with your derlsired result. Try coming to me with the truth and evidence as you requested from me.