******* and *****

This has to be the worst banking institution I have had to deal with ever. Not only is it impossible to close any account with them their staff are also rude and completely unhelpful. I had to stand in a queue for three hours during lockdown to try and close my overpriced check account with them. Once I reach someone I hoped would help the uphill battle started.

I was told the account could not be closed because it had been used in the last 12 hours and would have to wait 24 hours to close it. The lady name is Yagan who ensured me that she had put me down for an appointment the next day to help me close the account. When I arrived at the bank the next day I was told that no appointment was made. I then had to wait another hour to be served. I waited as I understood that it was during lockdown and the bank was working with a skeleton staff. When finally was able to see Yayang again she told me that she was closing the account for me.

Being told that the account was closed I went on my merry way. She assured me I would receive an email stating the account was closed. This never happened I have phoned standard bank requesting this account be closed. This still hasn't happened and I am still expected to pay bank charges.

I have now sat on the phone for an hour to try and speak to someone. I am not going back into any of there branches to be told I need to pay outstanding fees before we can help as I had paid them when I first requested to close this account.

Don't ever open an account with this bank as you will be locked into services you never want for the rest of your life.

This is not the first time I have tried to close an account with them and faced the same problems.