MD
Margaret D
1 reviews | Active since Nov 2019
18 Nov 2019, 14:29
******* and appalling customer service
They refuse to close my account, even though they promised to do so by 12 November. I have paid the settlement amount, but they still took a debit order or R1600, which is *****ing. They don't reply to emails, I even emailed their dispute resolution center. Customer service is non existant and they just ***** your money when you don't owe anything. I have reference no ***, but I'm sure this is just automated as no one their actually does any work. I am in England, so I cannot call anyone, although I'm sure their phone operators are just as useless.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Nov 2019, 05:16 Hello Margaret
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply19 Nov 2019, 05:16
Official
Hello Margaret
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's replyOfficial
21 Nov 2019, 10:29Dear Margaret Dalglish
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Nov 2019, 10:29
Official
Dear Margaret Dalglish
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***