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You have asked me to provide proof of insurance for my vehicle of which I mailed on the 09/12/2020 to yourselves and then on the 14/01/2021 I rep**** to you again on email *** that I have send the proof on the 09/12/2020. So as usual your useless staff did not do there work and this has now cause that you have debited an additional insurance premium on my vehicle payment. Call *** this morning, pls do go listen to it, I dare you and yet again I have mailed the document this morning for the 3rd time. Now what make you Standard Bank so precious that you can do what ever you want to do???? Were is TCF???? Do you think you are untouchable. I have asked for member of senior management to give me call and yet as usual why my Standard bank phone.... You are arrogant to think we can do what ever we want to do. It just shows you again that your clients are just a number in the food chain, no wonder you Standard Bank was rates the worst bank when it comes to customer service.