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I went onto the mobile app to purchase prepaid electricity. The app had an error report told me to try again later i then went onto mobile banking and it also had an error report, both occasions i did not receive the voucher not even an sms. I went back to the APP and tried again to purchase prepaid electricity and it was successful. I check my balance and i realise that i have been billed for the two failed attempts. I called your customer care line spoke to Mpumie who told me your AUTOSAVE dept could not reverse my money and was told to request my money from my electricity provider. NOW THIS IS NOT MY FAULT NOR IS IT THE FAULT OF MY ELECTRICITY PROVIDER, THIS IS STANDARD BANK'S FAULT. SINCE YOU HAD A SYSTEM PROBLEM. I WANT MY MONEY BACK AND DO NOT WANT THE EXTRA TWO VOUCHERS YOU PURCHASED WITHOUT MY AUTHORISATION.