EG
Elizabeth G

1 reviews | Active since May 2018

03 May 2018, 10:14

*******

Standard bank are ******* been running around for over a month now for my own money. I sent money to a standard bank account..Standard bank KENILWORTH decided to freeze the account claiming its a ***** account that i sent to..how? I dont know im told different stories all the time and seems like theres no valid reason for them to freeze the account everytime my bank calls or i call im told a different story..Iv called more then 10x and the money hasnt been RELEASED yet there's no valid reason for them to hold it in the first place!!!

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Replies (2)
Standard Bank
Standard Bank's reply03 May 2018, 11:17
Official

Dear Elizabeth Gorham

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply09 May 2018, 10:55
Official

Dear Elizabeth

Our team tried to contact you to no avail, please confirm the preferred time of contact.

Best regards,