SB
Simone B

1 reviews | Active since Nov 2014

08 Mar 2017, 13:00

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<p>I purchased R29 airtime from my access acount on the 21st February. The airtime was never received. I logged a call with Standard Bank on 22 February and was told the turn around time to investigate is 10 days. It is now 13 working days and I have received no feedback. I WANT MY MONEY BACK. Phoning their call centre is a waste of time and more airtime because you hold for 15 minutes just to be told that there is no feedback.</p> <p> </p> <p>I WANT MY DAMN MONEY</p>

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Replies (1)
Standard Bank
Standard Bank's reply08 Mar 2017, 15:49
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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