AG
Ally G

1 reviews | Active since Oct 2013

05 May 2015, 15:22

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Last year I settled my personal loan with Standard Bank. They kept debiting the debit order amount from my account AFTER the settlement abd it took 2 Hello Peter reports to get them to stop and give my money back. Now months later they have once again debited money from my account. In April alone twice, amounting to R 114. I will have to go back and see that there weren't anymore thefts. This is not right, I had to take a temporary loan to make ends meet this month. I am a working student with a lot of expenses. THIS IS *****ING. I already tried to contact them with no success, I also sent an email 2 weeks ago about the first theft with no response. Give back my money that you stole by the end of tomorrow or I will take the matter further. Please don't phone me as I am at I client. I cannot believe that a respected instituition will ***** lile this. Fix this! This loan has been settled last year in June/july and you have no right to help yourselves to my money.

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Replies (1)
Standard Bank
Standard Bank's reply19 May 2015, 11:11
Official
Hello ADuchess,

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 19 May 2015.

Thank you for being a loyal customer.

Kind regards
Zeenath Hassen
Complaint Resolution Centre
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