1 reviews | Active since Dec 2016

05 Dec 2016, 19:43

*******!!!

<p>after trying to get hold of ANYONE at the call centre for the last 4 day, being on hold between 3 and 16 minutes at a time!!! i finally got to speak to a very RUDE and unhelpful consultant. (2016/12/05 - 18:41)</p> <p>i have to pay R300 to get a transaction of R500 reversed... via a THIRD party!! after telling Ms Rude to send me the paperwork and her Seniors information she puts the phone down in my ear..</p> <p>What am i paying bank charges for again!!??</p> <p>Guess i'm looking for a new Bank tonight.. </p> <p>The utter Bull**** is baffling!!</p> <p>The utter Bull**** is baffling!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Dec 2016, 14:41
Official

Good day Melissa Müller

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 08:17
Official

Dear Melissa Müller

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 08:18
Official

Dear Melissa Müller

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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