Hellopeter
Share Your Experience
LS
Loyiso S

1 reviews | Active since Oct 2017

03 Oct 2017, 13:56

*****S

STANDARD bank is the worst bank in the entire African region.

they have done a double deduction on my account and I have had no response for a full month. I was advised yesterday that they would get back to me, after being re assured by the BRANCH MANGER OF BAYSIDE MALL,my issue would be resolved within 3 working days! then I was told The 29th, and guess what NOTHING has been reversed and no contact made as promised.

AND NOW my banking app and mobile banking is not working, their in contact is the slowest which reflects after 3 days!!I mean really?? now I cannot even send money!! I regret the day i moved to standard bank seriously. I would not even recommend a dog to that bank .

0
Replies (4)
Standard Bank
Standard Bank's reply03 Oct 2017, 14:44
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

LS
Loyiso S's update03 Oct 2017, 14:52
Reviewer Update
So standard bank calls me today, after this review, so if i had not complain no call would have been done. what tops it all of is that, the lady who calls me, has the guts to tell me that i should chase it up with standard bank !! really so i should waste more airtime ,money and petrol to either chase up thier own error at the branch or the call center? waste more of my resources, to chase after my own money which is due to me, which you have *******ly taken!!! PLEASE Only contact me, when my money has been reversed into my account. 2 when i am able to use your stupid app for basics like instant money. or in contact that actually works on time, which i pay for i might add .I would further like or deserve some compensation.
Standard Bank
Standard Bank's reply04 Oct 2017, 02:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply04 Oct 2017, 16:23
Official

Dear Loyiso Silo

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,