SM
Sydney M

1 reviews | Active since Nov 2021

02 Jan 2024, 00:21

THEY'RE NOT MOVING FORWARD,TRUST ME😠

On the 23rd of December 2023 I had a balance of R4999.67, I then used the money for my Christmas preparations..all of it

On the 27th of December 2023 I wokeup in the morning with a balance of -R5334

I then went to the nearest branch here in Heidelberg mall and no one could explain why was my bank account on a minus..they then contacted their "customer service" which then turned into a long 35mins phone call that was full of "please hold for me let me ask"..the lady didn't even know what she was talking about

No one even had a clue about why my account was on minus

I then hangup the phone because I saw no use of continuing with it..then when my salary came in on the 28th the following day the whole of R5400 was gone .. I ddnt have money for celebrating the new year eve,didn't even have money for rent..standard bank ****med me and THERE IS THESE FEES THAT THEY CHARGE AND CALL THEM "OVERDRAFT FEE" I don't even have an overdraft

TO MAKE IT WORSE THEIR BANK STATEMENTS DONT EVEN UPDATE THE DATES CORRECTLY,IF YOU USE MONEY TODAY THEIR BANK STATEMENTS WILL UPDATE 3 TO 4 DAYS LATER TO MAKE IT LOOK LIKE YOU USED IT ON THAT DAY AND NOT 3DAYS BEFORE

THE ABOVE PROBLEMS ARE NOT EVEN HALF OF THE PROBLEMS THAT I HAVE WITH THIS SO CALLED BANK..THEIR SERVICES ARE VERY BAD

SO IF ANYONE SEES THIS REVIEW I SUGGEST WE QUIT USING THIS BANK OR IF YOU'RE THINKING OF OPENING AN ACCOUNT WITH THEM I SUGGEST YOU DONT MAKE THAT MISTAKE

THEY DONT EVEN DESERVE 1STAR!!

0
Replies (1)
Standard Bank
Standard Bank's reply02 Jan 2024, 07:06
Official
Hi Sydney

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***