They won't close my Prestige Account!

I am overseas and am no longer using my Prestige Bank Account with Standard Bank. I called and was told to call at a certain time, I called the next day and was told the system isn't open to process this, I called again and was told "I cant do this without my manager", I asked for the manager to call me or to be put through to the manager and the call cut off. I have now been trying to cancel this stupid account I NO LONGER USE for 3 WEEKS!!!!!! Why is there even an international line if it is this useless?!

Oh and to make it even sweeter, my account was locked due to inactivity, BUT I am still being charged bank fees and overdraft fees. I am being held hostage by this bank!

I am very close to getting in touch with a newspaper of some sort to expose this ridiculous "customer service"...

I have contact my personal banker (useless), I have called numerous times, I even sent emails to prestige banking BUT NOTHING! I'M FUMING!!!!