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andrew B

1 reviews | Active since Jul 2011

21 Nov 2016, 10:53

They treat you like a ********

<p>I have been an excellent customer with Standard Bank for well over 6 years and have not once defaulted on my account.</p> <p>I have had 2 vehicles on Standard bank finance which were both paid off well in advance.</p> <p>Bmw 2013 paid off and closed in a year.<br />Corolla 2013 paid off and closed in a year.<br />I have had 2 personal loans off about 80 k and a titanium credit card and all where paid up and closed.</p> <p>So not sure why they would think i would start defaulting today.</p> <p> </p> <p>Now i ask request a new personal loan and they treat me like a ******** and send someone to my place off work to see if i actually work there . And are unwilling to extend the credit facility although i have an impeccable credit history.</p> <p>Dissapointed in your guys .</p> <p>Even when i app**** for a home loan before my main bank couldnt extend me the loan until Fnb granted me a stellar deal.</p>

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Replies (5)
Standard Bank
Standard Bank's reply21 Nov 2016, 16:13
Official

Good day Andrew

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Nov 2016, 10:32
Official
Good day Andrew Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
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andrew B's update22 Nov 2016, 17:41
Reviewer Update

The consultant just asked for my details and that's it. No response thereafter

Standard Bank
Standard Bank's reply28 Nov 2016, 06:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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aB
andrew B's update28 Nov 2016, 08:28
Reviewer Update

Still waiting