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colleen C

1 reviews | Active since Apr 2017

18 Sept 2017, 11:04

They took 4 months to come back to me on a bond application and no reply to any emails.

I app**** at Standard bank where I have had my bond for 10 years for an additional bond. after 4 months of endless paperwork and bad attitude and no response to my emails which were addresssed to Mr. Ben Kruger the CEO of Standard bank i get turned down because I am a freelance Rep and dont earn a basic income plus I am over 60.. plus a few other pathetic excuses the staff gave me...I supp**** them with a year bank statements plus endless letters from my company. .SO anybody who is wanting to deal with Standard Bank you have my deepest sympathy. they have bad communication s****s and not trained properly in the work.. They forget I bought my house being a freelance representative when my account was transferred to Standard from FNB and to think I banked with them for over 30 years plus I have not missed a payment in the 7 years to them...but they take on people who have jobs and get retrenched...no logic at all....BAD EXPERIENCE WITH STANDARD BANK YOU ARE JUST A NUMBER AND THEY DONT CARE...I COULD FILL UP PAGES OF THE BAD EXPERIENCES I HAVE HAD WITH THEM OVER THE LAST 4 MONTHS..

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Replies (2)
Standard Bank
Standard Bank's reply18 Sept 2017, 11:17
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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cC
colleen C's update19 Sept 2017, 10:25
Reviewer Update
WOW AMAZING WHAT A QUICK RESPONSE.......BUT THEN YOUR DEPARTMENT IS THE ONE I AM REFERRING TO AS WELL.. ..MR. BEN KRUGER IS HE AWARE AS TO WHAT IS HAPPENING IN THE BANK HE REPRESENTS...I HAVE HAD NO REPLY TO THE TWO EMAILS ADDRESSED TO HIM PLUS I HAVE HAD NO RESPONSE TO THE OTHER MAILS ADDRESSED TO STANDARD BANK BUT I WASTED 4 MONTHS OF ENDLESS PAPERWORK WHILE YOUR STAFF PULLED MY APPLICATION TO PIECES FINDING EVERY EXCUSE NOT TO APPROVE MY APPLICATION. ..I AM NOT THE ONLY PERSON WHO IS COMPLAINING ABOUT YOUR LACK OF INTEREST TO A CLIENT ...WHAT TOOK YOU 4 MONTHS COULD HAVE BEEN DONE IN 10 DAYS...THERE IS A SERIOUS PROBLEM WITH YOUR BANK NO TRAINING AND LACK OF COMMUNICATION S****S ON HOW TO TREAT CLIENTS WHO HAVE BANKED WITH YOU FOR SO MANY YEARS.. i HEAR OF SO MANY PEOPLE WHO HAVE PERMANENT JOBS BUT HAVE BEEN RETRENCHED OR FIRED WHAT DO YOU DO IN THAT CASE WHEN THEY DONT PAY THEIR BONDS....I HAVE BEEN PAYING MY BOND....AND WORKED FOR THE SAME COMPANY FOR 22 YEARS ..LOGIC I THINK NOT...