they making their problems ours

just because they have to upgrade their system we have to suffer. no communication sent to us as customers regarding the system <br> we get to the store and be seen like fools when we have to <br> pay as the card keeps declining. the call Centre is just useless as well...spoke to Eyzet or who ever the name is,all he could say was we sorry and that sorry doesnt help me with anything<br> they should tell us in advance that they will be updating their softwares <br> they always do this to customers... <br> I don't know why am I still with thus bank coz it's just plain pathetic and useless