They love to take your money

I called through to card division on 8/9/2017 @15:32(CDT) and 15:38(CDT) from the US. Wanting a settlement Letter and to close my Credit Card. I was told the funds had not cleared so I had to wait until they were cleared before I could request the settlement letter and then close the account in time not to get yet another charge.

I called back on the 11/9/2017 @ 16:13 (CDT) and 16:21 (CDT) and got reference number ********** 873 and told I had to wait for the settlement letter before I could close the account. Called back on 12/9/2017 @19:55 (CDT) to follow up on it Again. Emailed you on 9 September 18 September 19 September Also Sent 2 secure banking messages.

Where is my response? Why are things not getting done???