They lie and ***** your money

I am so frustrated with the service of this bank. Went in today to close my account due to them making so many deductions, however when I arrived they told me I cant close my account because my name does not match my I.d I have. I got married in 2018 and can you believe I am still waiting on home affairs for my name change. But that's a different story for another day. Anyway when they initially opened my account I explained to the lady I am in the process of a name change and she advised me that my name has been changed already on the system and I can have my account in my new name. When I went today to close it the *********** staff at the branch told me I cant because my name does not match my I.d. why did they open the account in the first place if it did not match my I.d which they saw. I'm so angry with this pathetic place. I want nothing to do with this people anymore.