they kept me on hold for a total of 1 hour i ended the last call.

Item: Standard Bank
Rating: 1
Author: Lance W

I must of called the VAFS Department 3 times the last time i explained that i was waiting for 40 min and she must put me through to the guy i wanted to speak to and they must not put me on hold again only to hold for another 20 min until i gave up, Please do us all a favor and close your doors permanently or join the ANC where we can expect this kind of service they kept me on hold for a total of 1 hour i ended the last call.

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Replies (2)

Standard Bank's replyOfficial

11 Jan 2020, 05:51

Hello Lance,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 Jan 2020, 05:51

Official