They just don come back to me..

I have been getting my Card statements via SMS but can't open them, so I phone their call centre, but they say the only way I can register my email address is if I go to the Branch. Go to the branch in this day and age. Do they still run on paraffin and use donkey carts as well? I also say that I am charged for two cards every month but I cancelled my secondary card maybe 7 years ago, I dont have it and it has never been renewed, will they please take it off their system and refund me for those seven years? Two days later they refund me R28. BIG DEAL!! after 7 years? So I complain via email about having to go to the branch, and I get a message from Tsakane Khoza in their Customer Contact Centre E-mail Unit. I respond to him, but he never got back to me. Two days later I want to use my card, and it does not work. Their call centre then tells me that the person who was supposed to cancel my secondary card, cancelled my main card instead and I have to go through the whole application process again to apply for a card I got about 40 years ago. POOR, POOR, BAD, PATHETIC SERVICE that is!! They stuff up and I have to rectify their stuff-up it? Are they nuts? So again I email them to complain and 4 days later I still sit with a card (which I use mainly for fuel) that does not work and no reply from my last two emails, one which was sent more than a week ago.