LP
Lourens P
1 reviews | Active since Aug 2019
07 Jan 2021, 15:41
They have no sense of customer service
If I could give it 0 stars I would. So disappointed in the way in which they have handled the situation. Making promises but never keeping them. Customer service does not exist in this bank. I guess they will not care about what has happened because they do not even respond or send responses to queries. My advise is stay away from this bank because there customer service does not exist.
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Replies (2)
Standard Bank's replyOfficial
07 Jan 2021, 16:09Hello Lourens Du Plessis
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply07 Jan 2021, 16:09
Official
Hello Lourens Du Plessis
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
LP
Lourens P's updateReviewer Update
18 Jan 2021, 15:18So I need to understand what is meant by we will get back to you.
I received an email and responded with the details required to Joseph.Witticker. Now I am wondering if anyone is actually going to respond to it. I guess they feel that they can take their time but again customer service is really lacking. On response to his email I get some funny response "Good day, please note that all new matters must be sent to *** , any new matters sent to my personal email box will not be attended to". So what now.
Standard Bank do you really care are are you stalling. I even sent him my wife's phone number and still no contact has been made.
Shocking service.
Do you really care????
I received an email and responded with the details required to Joseph.Witticker. Now I am wondering if anyone is actually going to respond to it. I guess they feel that they can take their time but again customer service is really lacking. On response to his email I get some funny response "Good day, please note that all new matters must be sent to *** , any new matters sent to my personal email box will not be attended to". So what now.
Standard Bank do you really care are are you stalling. I even sent him my wife's phone number and still no contact has been made.
Shocking service.
Do you really care????
LP
Lourens P's update18 Jan 2021, 15:18
Reviewer Update
So I need to understand what is meant by we will get back to you.
I received an email and responded with the details required to Joseph.Witticker. Now I am wondering if anyone is actually going to respond to it. I guess they feel that they can take their time but again customer service is really lacking. On response to his email I get some funny response "Good day, please note that all new matters must be sent to *** , any new matters sent to my personal email box will not be attended to". So what now.
Standard Bank do you really care are are you stalling. I even sent him my wife's phone number and still no contact has been made.
Shocking service.
Do you really care????
I received an email and responded with the details required to Joseph.Witticker. Now I am wondering if anyone is actually going to respond to it. I guess they feel that they can take their time but again customer service is really lacking. On response to his email I get some funny response "Good day, please note that all new matters must be sent to *** , any new matters sent to my personal email box will not be attended to". So what now.
Standard Bank do you really care are are you stalling. I even sent him my wife's phone number and still no contact has been made.
Shocking service.
Do you really care????