They have NO idea as to what they doing

On the 25th I received a call from standard bank offering me a credit card (keeping in mind they had been calling me days prior to this nagging to speak to me.) I then said they may offer me the card and done the application. The call centre agent then advised everything was approved I should go to the branch and do fica that was all that was required. I went to the branch and had done my fica, ay the branch they said they could not pick up anything in terms of the application I should call the call centre. I have been on hold for 20 to 30 minutes a time that I call. Every single call agent has no idea what is going on they pushing me from pillar to post. I spoke to a supervisor from sales Mobongisele who stated that everything is in order and they capturing the application. Until today nothing has been done and no 1 can assist. Sales says a third party called me on behalf of standard bank, I then called the third party that deals with the applications and spoke to Lisa she states that standard bank call centre done the application. As it stands no 1 knows what's happening. And as a client who standard bank was trying to make I am now left with a horrible and bitter taste for this banking institution. This is totally unacceptable as even complaints do not respond or return calls. I was provided with a reference from complaints Ref ***. And promised a call back nu the dealing agent which never happened. If this is how standard bank treats clients I would not like to be a client of this institute