Hellopeter
Share Your Experience
nR
nthabiseng R

1 reviews | Active since May 2020

24 Apr 2024, 11:09

They frustrate clients with up to date accounts

Worst experience so far in my life. Their vehicle finance doesn’t do justice to accounts. I paid my account later than the debit date. They can’t even see funds that I’ve deposited into the account. There are looking at the amount that bounced and are refusing to acknowledge the money that I’ve paid into the account, which is slightly more than the bounced debit amount. Now they’ve handed me over for an up to date account…..really? I’m not sure if it’s incompetence or if the management is putting unnecessary pressure on the staff so they’re unable to perform optimally. I’m really frustrated and not happy with their service. They’ll even call you on weekends to tell you that you owe them, worse I don’t owe them.

0
Replies (8)
Standard Bank
Standard Bank's reply24 Apr 2024, 11:13
Official
Hi Nthabiseng 

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your ID or account number.

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
Standard Bank
Standard Bank's reply24 Apr 2024, 11:35
Official
Hi Nthabiseng

Thank you. our team will get back to you.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
Standard Bank
Standard Bank's reply24 Apr 2024, 11:44
Official
Hi Nthabiseng

You're welcome.

Kindest regards, 
Standard Bank Hello Peter Team
Standard Bank
Standard Bank's reply24 Apr 2024, 15:44
Official
Good day Nthabiseng 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
nR
nthabiseng R's update25 Apr 2024, 08:59
Reviewer Update
The horrible service is going from bad to worse. SO MY ACCOUNT WAS HANDED OVWR TO COLLECTION FOR AN UP TO DATE ACCOUNT. STANDARD BANK DECIDED TO STOP DEBITING MY ACCOUNT AFTER AN INSTALLMENT BOUNCED. I PAID THE INSTALLMENT ON A DIFFERENT DAY, DIFFERENT FROM DEBIT DATE THAT IS. NOW THEY’VE STOPPED DEBITING MY ACCOUNT. A CONSULTANT CALLED ME AT THE WEEKEND AND I SPECIFICALLY ASKED FOR THEM TO REINSTATE THE DEBIT….did they do it? NO. THEY SIMPLY HANDED ME OVER….AND THEN THEY DON’TDEBIT MY ACCOUNT. THEN I HAVE TO PAY ONA DIFFERENT DAY THEN WHEN I DO PAY I GET CALLS FROM ALL KINDS OF COLLECTIONS DEPARTMENTS.
THIS IS WRONG AND VERY INCONSIDERATE AND STRESSFUL. I CANNOT BE PAYING FAITHFULLY TO A BANK THAT ENJOYS DISCOURAGING CLIENTS IN AN ECONOMICALLY VOLATILE SEASON. REALLY STANDARD BANK YOU’RE NOT SERVICING ME WELL-AT ALL
nR
nthabiseng R's update26 Apr 2024, 11:08
Reviewer Update
Hi,

I’m still waiting for a response, preferably an email, regarding my account
Standard Bank
Standard Bank's reply26 Apr 2024, 11:28
Official
Hi Nthabiseng

Our team will contact you today.

 Kindest regards 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply26 Apr 2024, 17:12
Official
Hi Nthabiseng

We appreciate you taking our call. In accordance with our phone conservation, we have asked our VAF to provide further support and a complete explanation of why the account was not deducted during the setup of your debit order.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team
***