LB
Laura B
1 reviews | Active since Nov 2010
17 Aug 2026, 11:06
They Don't Want My Money......
I opened a fixed term investment account over the phone on 6 August 2026. Twice I have attempted to pay a substantial amount of money across from FNB and twice it has been returned by Standard Bank. They cannot tell me why and now because more than 7 days has lapsed the account has been frozen and I have to go to a branch to sort it out. Forget it Standard Bank, I'm leaving the money with FNB - your 0.5% better interest rate is not worth the aggro you put potential customers through.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Aug 2026, 11:41Good day Laura,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Aug 2026, 11:41
Official
Good day Laura,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Aug 2026, 12:55Good day Laura,
Thank you for taking our call.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to look into the matter below.
Your feedback is highly appreciated, as it helps us improve the quality of our service.
Please feel free to reach out if you require any further assistance.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2026, 12:55
Official
Good day Laura,
Thank you for taking our call.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to look into the matter below.
Your feedback is highly appreciated, as it helps us improve the quality of our service.
Please feel free to reach out if you require any further assistance.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***