They don't know how to do their jobs!!!!

I recently registered a claim with my insurer, when we had processed all the detail of the claim, I explicitly asked if there was a excess payable. The lady by the name of Lilly Mafumu in the non-motor claims section said there would be no excess. Today I speak to a lady by the name of Marcie who says that Lilly never did her job and should have explained there is an excess payable, I am a client of standard bank for quite sometime and there mistakes are becoming far to many for me to count.

I am now in the compromising position of having no phone because their service provider has now requested this excess to which I was not aware of. I have not yet requested the recordings but I take it standard bank will come to a conclusion that will rectify the situation.