oM
odette M

1 reviews | Active since Oct 2015

27 Oct 2015, 15:07

THEY DO NOT WANT TO GIVE ME BACK MY MONEY

these people debited my account with amounts of R1100 AND R1672 for my home loan. The normal debit is R1100 per month. I am a single mom who does not even sc**** by - i live everyday by the grace of GOD. For the past 2 weeks i have had their call centre hounding me relentlessly telling me i owe about R800 or so. I told them categorically THAT I DO NOT HAVE THE MONEY TO PAY RIGHT NOW BUT WAS TOLD THEY DONT CARE THEY WOULD KEEP CALLING EVERYDAY. I do not earn a lot of money - r6500 TO BE EXACT. And i have to survive on that. They have taken MY LIGHTS AND RATES MONEY AND NOW THE MUNICIPALITY WILL CUT THIS BY FRIDAY. THE MAN I SOPKE TO TODAY SAYS THAT THEY DONT CARE THEY ARE ALLOWED TO TAKE ANY MONEY I \OWE"!!!! THAT CANNOT BE TRUE - I THOUGHT ONLY THE RECEIVER OF REVENUE COULD DO THAT!!! THEY DONT KNOW HOW I LIVE - DONT KNOW ANYTHING ABOUT MY CIRCUMSTANCES. ONE THE LADIES WHO WERE CALLING RELENTLESSLY ACTUALLY TOLD ME THAT I SHOULD SELL MY HOME!!! A HOME WORTH R700000 BUT I ONLY OWE R99 000. REALLY????<br> THAT ALONE WAS THE MOST UNEDUCATED AND RUDE OBNOXIOUS COMMENT TO MAKE. I AM CLOSING MY ACCOUNT RIGHT NOW AFTER 37 YEARS WITH THEM AND GOING TO FNB!!! HALLELUJA"""

0
Replies (1)
Standard Bank
Standard Bank's reply28 Oct 2015, 08:59
Official
Hello Odettem911,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***