1 reviews | Active since Jul 2016

20 May 2018, 22:21

THEY DO NOT EVEN DESERVE ONE STAR RATING

I AM BACK AGAIN WITH NEGATIVE COMMENT REGARDING STANDARD BANK WHICH DOES NOT CARE FOR ITS CUSTOMERS .I AM ONE OF THOSE CUSTOMERS WHO WERE AND STILL ARE DISAPPOINTED IN STANDARD BANK WITH AN INCIDENT THAT HAPPENED SOMETIME BACK WHEN I FOUND A PROPERTY [HOUSE IN FINETOWN] I WENT TO APPLY FOR A HOME LOAN ONLY TO BE TOLD THAT THE PROPERTY WAS SITUATED IN AN INFORMAL SETTLEMENT AND I COULD NOT BE GRANTED A LOAN. I WENT ON A PROPERTY SEARCH AGAIN AND FOUND ANOTHER PROPERTY IN A DEVELOPED AREA AND TRIED AGAIN TO APPLY FOR A HOME LOAN, BUT WAS GIVEN ALL SORTS OF STORIES RANGING FROM YOU DO QUALIFY FOR A HOME LOAN TO YOU DO NOT QUALIFY FOR A HOME LOAN AND AS A RESULT I LOST MY MONEY I DEPOSITED TO SECURE A PROPERTY . STANDARD BANK IS SO USELESS THAT IT DOES NOT EVEN DESERVE ONE STAR RATING . ALL THEY KNOW IS TO MAKE THEIR CONSULTANTS CALL YOU TO SAY WE HAVE GOOD OFFERS FOR YOU ONLY TO DEBIT YOUR ACCOUNTS FOR THOSE ENDLESS AND USELESS PRODUCTS THAT TAKE YOUR MONEY MONTHLY. THEY WOULD NOT EVEN CALL YOU TO HEAR YOUR CONCERN AS A CUSTOMER.THEY WOULD ONLY RESPOND TO YOUR COMMENTS [NEGATIVE ONES]ON HELLO PETER AND WOULD NOT RESPOND TO YOU DIRECTLY .THEY ONLY SEND THEIR RESPONSE TO HELLO PETER ASKING FOR YOUR E-MAIL ADDRESS MEANING YOU DO NOT EVEN EXIST ON THEIR DATABASE

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Replies (2)
Standard Bank
Standard Bank's reply21 May 2018, 09:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

Tel: ***

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Standard Bank
Standard Bank's reply29 May 2018, 09:36
Official

Dear Billy Mampe

Thank you for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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