CG
Candace G
1 reviews | Active since Jul 2019
10 Dec 2019, 12:07
They do not care for us as humans
I left a review on this platform a few weeks back about a problem with a student achievers account. I got a reply stating the matter would be treated as urgent, so I waited a few days and hear nothing back. So I email Standard Bank and again no response at all.
So I decide to see what response Standard Bank replies to others with a similar problem. Only to see on each and every review Standard Bank replies that same thing.
Honestly, I find it offensive that Standard Bank think us as customers are stupid and that no-one would notice this. Also, the fact that they are playing with people’s emotions and not treating us as a human behind the account is not what I would call customer service.
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Replies (2)
Standard Bank's replyOfficial
11 Dec 2019, 05:23Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2019, 05:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
CG
Candace G's updateReviewer Update
18 Dec 2019, 16:23I got a reply stating that Standard Bank uses an automatic response to a review that is posted by us. How does that help to solve the problems clients are facing? So what they are saying is they use an automatic response to make us feel as something is being done and still do nothing to help people solve their issues. Since the last review, I have sent at least two more emails with no acknowledgment there either and no-one from Standard Bank has sent any form of contact to assist with the problem. So what as customers are we meant to do to get your attention?
CG
Candace G's update18 Dec 2019, 16:23
Reviewer Update
I got a reply stating that Standard Bank uses an automatic response to a review that is posted by us. How does that help to solve the problems clients are facing? So what they are saying is they use an automatic response to make us feel as something is being done and still do nothing to help people solve their issues. Since the last review, I have sent at least two more emails with no acknowledgment there either and no-one from Standard Bank has sent any form of contact to assist with the problem. So what as customers are we meant to do to get your attention?