They do not care

After my card was locked as hot card and ****** by Standard bank I found myself stuck at a filling station at 03:30 25th February 2015. Upon getting the error from the filling station speed point I called the 24 hour help line and was advised that my card was stopped by the bank and there was no note or reason given. I used my cellphone to call the call centre and incurred costs. After they failed to unlock the card I had to get a taxi that was going to take me home, still paying for the costs as the station could not release the car to me with their fuel being unpaid. I was referred to the branch to sort the matter out. I got to the signet tarrace at 09:00 on the 25th Feb 2016 and the consultant informed me that I entered the incorrect pin up to 3 times. I explained that I had witnesses at the petrol station that, that is not the case. After I requested investigation the second consultant confirmed that there is no record of incorrect pin number being entered and advised that he will log a call for investigation. 1 day of work gone lost as I spent 90 munites in the branch with them trouble shooting until a new card was issued.