They do as they please / not honoring contractual agreement

Item: Standard Bank
Rating: 1
Author: Ann M

Received the following message from Standard bank

Standard Bank: Hi Annastasia, In order to help you manage your cash flow during the December period we will bring your debit order forward to your expected pay date on your Home Loan account ending with 5080. Your Home Loan repayment will run from the 19 December period 2020. Should you wish for the repayment instalment to be debited on the usual date reply 'NO' by 16 November 2020, 12pm. Your January 2021 repayment instalment will be processed on the usual date. For any queries please contact ***

I have never discussed with the bank to change my debit date regardless it is a holiday or festive season In TERM of my contract there was a debit date that was agreed upon ,this means they are not honouring the contractual agreement .Thirdly who said I am or I will be paid on the 19th.?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Nov 2020, 04:53

Dear Ann

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply11 Nov 2020, 04:53

Official