They do as they please

Item: Standard Bank
Rating: 1
Author: Prudence M

I app**** for a card replacement due to a damage,a new card was done but to my surprise it's a prestige card.(mind I'm still waiting for it)I'm an elite account holder and if this card or account is discontinued,shouldn't standard bank call to ask if I'm happy with upgrading to any other account type instead of taking a decision on my behalf? I don't want that prestige card cos it comes with an additional R99 per month(which is actually a monthly amount for my showmaxx subscription).I tried writing to their Facebook messenger but there's no answer.Emails are also hopeless

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

20 Dec 2021, 00:55

Hello Prudence
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply20 Dec 2021, 00:55

Official

Prudence M's updateReviewer Update

20 Dec 2021, 14:21

I don't have a card at the moment so this is an inconvenience as I have to send myself money and yet pay for that service

Prudence M's update20 Dec 2021, 14:21

Reviewer Update

I don't have a card at the moment so this is an inconvenience as I have to send myself money and yet pay for that service

Prudence M's updateReviewer Update

27 Dec 2021, 09:56

Am I ever gonna get a right card or is it okay for a customer to be without a card ?

Prudence M's update27 Dec 2021, 09:56

Reviewer Update

Am I ever gonna get a right card or is it okay for a customer to be without a card ?