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Matladi M

1 reviews | Active since Jan 2014

19 Mar 2026, 17:05

They can't trace my money

Hi went to close a savings account last week Monday, the consult who assisted me made a mistake, she transferred my funds into another account that I don't know, now they can't trace the funds. I called them from yesterday. I get transfered into different departments with no luck so today I was told that the ticket was escalated they will call me, nothing.

0
Replies (5)
Standard Bank
Standard Bank's reply19 Mar 2026, 17:10
Official
Dear Matladi

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply24 Mar 2026, 12:59
Official
Dear Matladi 
 Thank you for sharing your feedback with us.

Please let us know as soon as the funds reflect in your account.

You are welcome to reach out to us should you require any further assistance.

Wishing you a wonderful day ahead.

Thank you

Kindest regards
Standard Bank Hello Peter Team
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MM
Matladi M's update27 Mar 2026, 14:34
Reviewer Update
After 3 weeks I am still waiting for my money,empty promises and no one is giving me a clear answer to what happened to my money. I will escalate the matter
MM
Matladi M's update29 Mar 2026, 08:29
Reviewer Update
I received the money on Friday afternoon
Standard Bank
Standard Bank's reply29 Mar 2026, 11:06
Official
Dear Matladi

Thank you for your patience and feedback. 

We’re pleased to hear that your funds have been received. 

Wishing you a wonderful day ahead.

Kindest regards
Standard Bank Hello Peter Team
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