They break it when they fix it

I've just been into the branch. They were unable to assist me they put me on the phone with digital banking. The same people who could not assist me yesterday. Now I'm told thats its an IT issue and they've logged a service request for my profile but its only due on the 13 of June this is ridiculous utterly ridiculous. Also I've lost access to my online share trading profile in my banking app and on my online banking profile still inaccessible. And when you go in branch the consultants cannot do anything but put on the phone with the same call centre I already tried and failed to resolve my issue.

They only did a partial fix. I rep**** to the IT team member who handled my service request but cannot seem to get a reply. The problem is only partially solved and no one (including the particular IT team member) isn’t responding to my emails.

I'd like to expand on my experience with Standard bank. The thanks to the Hello Peter team my problem was completely resolved in 4 working days. Its just sad that it took writing a review is what it takes to get someone who was qualified to assist me with a problem. I wish that the call centre on the digital banking knew that when one wants to relink all accounts we really mean all accounts not just the transactional account. I think Standard bank really has some wonderful and attentive staff its just s pity that it takes so much energy to reach them. The call. centre agents need serious training and should be able to advise especially when one needs when someone calls about relinking accounts. They should make sure that the person has access to all accounts before moving on to the text caller. They need to be more attentive and really provide a good service. Same with the employees at the branches. Then I would be especially happy to raise my rating and recommend standard bank more freely to friends and acquaintances.