TD
Tristan D
1 reviews | Active since Jul 2014
26 Mar 2025, 20:17
They blocked my credit card while I was on a business trip due to a "suspicious transaction" which was actually a R70 payment to a business I regularly transact with
They blocked my credit card while I was on a business trip due to a "suspicious transaction" which was actually a R70 payment to a business I regularly transact with. No option to validate the transaction as per usual. Upon phoning the bank they proceeded to demand an endless list of security questions to which I eventually could not reply seeing as I was away from home and did not have all my documents. This left me stranded without a working card. I demanded escalation and they promised to get the manager to phone back, but they did not. Standard Bank has become the absolute worst bank.
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Replies (1)Standard Bank's replyOfficial
27 Mar 2025, 07:33Dear Tristan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Mar 2025, 07:33
Official
Dear Tristan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
