They are *******, ***** and *********

I called these ******* about a month ago to get life cover that I agreed to, I then changed my mind out the cover and on the 12th I sent an email stating I want the life cover and the dread disease cover cancelled with immediate effect, these ******* didn't respond, I send another email, no response. I called them they didn't answer, I then got another call from and I confirmed with the agent that I want this cancelled.i asked the agent I was talking to if my account will be debit, she said no! This morning I wake up and the debit orders have gone, the law needs to change it's policies so we can open charges of theft to organizations like standard bank, cause this is a ******** offense, money was ****** from my account without my knowledge, I want my money back and standard bank will pay for the banking fees.i want a case opened against these people