TP
Thersia P
1 reviews | Active since Aug 2014
29 Jul 2021, 14:00
Thersia Prinsloo ***
Plettenberg Bay branch was closed from 28 July to 4 August 2021 without prior notice. Had to drive to Knysna Branch to get a stamp and my thumb print on a WCED application form. Nobody at reception /help desk. A friendly bank official (lady) eventually guided me to the waiting area. I had to sit and wait on an unsanitized chair. Waiting time at Knysna Branch close to 40 minutes. This is poor, poor service from Standard Bank head office.
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Standard Bank's replyOfficial
29 Jul 2021, 16:33Hello Thersia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Standard Bank's reply29 Jul 2021, 16:33
Official
Hello Thersia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***